Effective Date: 31 March 2025
Website: https://www.extendedbeauty.co.za
Contact Email: info@extendedbeauty.co.za
At Extended Beauty, we pride ourselves on offering premium quality Russian Hair Extensions exclusively to verified professionals. Due to the nature of our products and our commitment to hygiene, safety, and professional standards, please review our Refunds and Returns Policy carefully before making a purchase.
1. General Policy
All refund or return requests are reviewed and approved at the sole discretion of Extended Beauty. Submission of a return request does not guarantee a refund or replacement. Each case is evaluated based on the facts provided, product condition, and purchase history.
2. Final Sale Items
All hair products are considered final sale once opened, used, installed, altered, colored, cut, washed, or tampered with in any way. For hygiene and quality assurance purposes, used or opened hair cannot be returned or refunded under any circumstance.
3. Return Eligibility
You may request a return only if:
The item is in its original condition, unused, and in its original packaging
The request is made within 7 days of receiving your order
You provide proof of purchase and clear evidence of any concerns raised
All shipping fees for returns are the responsibility of the buyer, unless the product was sent incorrectly or is deemed defective by Extended Beauty upon inspection.
4. Non-Refundable Circumstances
Buyer’s remorse (e.g., change of mind or dissatisfaction with personal choice)
Incorrect installation or handling by the stylist or client
Damage caused by improper care, styling tools, or third-party products
Failure to follow proper maintenance or aftercare guidelines
Extended Beauty is indemnified against any claims related to buyer’s remorse or dissatisfaction arising from subjective expectations.
5. Processing Times
If a refund or exchange is approved, processing may take up to 10 business days after we receive and inspect the returned item. Refunds are issued via the original payment method only.
6. Defective or Incorrect Items
If you receive a product that is defective or not what you ordered, please notify us within 48 hours of delivery. You must include clear photos and a detailed description. We will assess and advise on next steps.
7. Exchanges
We do not currently offer exchanges unless a product is deemed defective or incorrect. All exchanges remain at the discretion of Extended Beauty.
8. Contact
For all refund or return-related inquiries, please contact us at:
Email: info@extendedbeauty.co.za
Website: https://www.extendedbeauty.co.za
By completing a purchase on our website or otherwise, you agree to this Refunds and Returns Policy and acknowledge the terms outlined above.